Terms of Service

By creating an account, signing an order form, or using the Areaviser web application or mobile app (together, the “Service”), you agree to these Terms of Service. If you accept them on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree, do not use the Service.

Areaviser is field service management software delivered as a subscription. It helps a service business schedule and dispatch jobs, route technicians, keep customer and equipment records, produce estimates and invoices, notify customers, and request payment from its own customers through a third-party payment processor.

AREAVISER Corporation is a software provider. It is not a bank, a money transmitter, a lender, an insurer, or a contractor, and it does not perform field service work or hold customer funds.

• The Service is offered for business use only, to users who are at least 18.
• You are responsible for the accuracy of the account information you provide, and for keeping credentials confidential.
• You are responsible for everything done under your account, including by the users you invite.
• Tell us promptly at [email protected] if you suspect unauthorised access.

The Service carries no subscription and no per-user licence. Fees accrue from use, on the basis published on our pricing section:

• a one-off setup fee, payable before the account is opened, which covers provisioning the telephone number for your company, registering it with the carriers, and building your account, price book and customer list;
• a percentage of each invoice your customer pays through the Service, which covers card processing and the platform, and which is applied when the payment settles;
• metered pass-through charges for resources consumed on your behalf, such as the telephone number allocated to your account, text messages sent to your customers, address lookups and route directions.

• Accrued usage is totalled at the end of each calendar month and charged in arrears to the payment method on file. Keeping a valid payment method current is your responsibility.
• Published rates exclude taxes. Where we are required to collect sales or similar tax, it is added to the invoice.
• We may change rates with at least 30 days’ notice. The change applies to usage from the effective date onward, never retroactively, and you may stop using the Service before it takes effect.
• Billing disputes and refunds are covered by the Refund & Cancellation policy, which forms part of these terms.

Payments that your customers make to you through the Service are processed by Moov Financial, Inc., an independent payment services provider. To use that feature you must open an account with Moov and accept its terms and its verification requirements, including identity and business verification.

Funds settle to the bank account you connect to Moov, less the percentage described in section 4, which the processor deducts and remits to us as a facilitator fee. AREAVISER Corporation does not otherwise receive, hold, or direct those funds, and is not responsible for holds, reserves, chargebacks, or settlement timing applied by the processor or the card networks.

You keep ownership of the data you and your users put into the Service, including customer records, job history, documents and images (“Your Data”). You grant us a limited licence to host, process, transmit and display Your Data for the purpose of operating and supporting the Service, and for the purposes described in the Privacy Policy.

You confirm that you have the right to provide Your Data to us, and in particular that:

• you have the consents required to contact your customers by phone call, text message or email through the Service, including any consent required by telemarketing and messaging law;
• you will use technician location features only in line with the notice and consent your own employment arrangements require;
• you will not upload data you are not permitted to share with a service provider.

You will not, and will not permit anyone else to:

• use the Service for anything unlawful, deceptive, or harmful;
• send unsolicited or unlawful messages, or use messaging features for anything other than communication about your own service work;
• attempt to breach or probe our security, interfere with other tenants, or exceed documented rate limits;
• reverse engineer, copy, resell, or offer the Service to third parties as your own product;
• upload malware, or scrape the Service by automated means without our consent.

Text messages sent through the Service, including how customers opt out and get help, are covered by our SMS Terms.

The Service depends on third-party providers, including Moov for payments, Twilio for telephone numbers and text messaging, and Mapbox for geocoding and routing. Their availability and their own terms are outside our control. Current subprocessors are listed in the Privacy Policy.

The Service, its software, design and documentation remain the property of AREAVISER Corporation and its licensors. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Any feedback you send us may be used without restriction or compensation.

We aim to keep the Service available continuously, but it is provided without an uptime guarantee unless a separate written agreement says otherwise. Planned maintenance is announced in advance where practical. Support is provided by email and phone during the hours published on our contact section.

We continue to develop the Service and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a billing period without notice.

• You may cancel at any time as described in the Refund & Cancellation policy.
• We may suspend access for unpaid fees, a security risk, or a breach of section 7, and will tell you why.
• We may terminate for a material breach that is not cured within 14 days of notice.
• After termination you may request an export of Your Data for 30 days, after which it may be deleted in line with our retention practice.

Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, that routing or scheduling suggestions are optimal, or that estimates, invoices or tax amounts it produces are correct — reviewing them is your responsibility.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability for all claims arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You will defend and indemnify AREAVISER Corporation against third-party claims arising from Your Data, from your use of the Service in breach of these terms, or from the service work you perform for your customers.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. Before starting formal proceedings, each party will try in good faith to resolve the dispute by contacting the other at the addresses below.

We may update these terms. If a change is material we will give notice by email or in the application at least 30 days before it takes effect. Continued use after that date means you accept the updated terms.

AREAVISER Corporation
1338 Gordon Street, Apt 405, Los Angeles, CA 90028, United States
[email protected] · +1 (213) 424-7101